What's It Like to be an Administrative Professional in a Psychology Practice?
- Jaimie Kreklewetz
- Apr 24
- 2 min read
Hi, my name is Jaimie and I'm an administrative professional for Balance Psychological Practice. Every day, I support a group of professionals whose work can be incredibly emotionally taxing. Working as part of a psychology team means being aware of the emotional landscape that surrounds us. These very gifted counsellors help individuals navigate some of the most challenging moments in their lives, and I have the honour of supporting them in the important work they are doing.
I am the first point of contact for clients reaching out. Sometimes for the very first time and sometimes on the worst day of their lives. I do not take lightly how important my job is as an administrator in mental health.
Each client who reaches out carries their own story, and it’s my job to ensure they feel welcomed, safe and supported right from the beginning. I know that an administrative professionals role in that very first interaction is a tiny step towards their healing journey.
Collaboration is at the heart of what we do. I work closely with therapists to ensure that their needs are met, whether that’s through streamlined processes or providing resources that enhance their practices. It’s a partnership built on trust and respect, and it energizes me to know that my work directly impacts the quality of care our clients receive.
I work closely with clients to ensure they feel supported as we navigate finding a therapist based on presenting concerns, location and preference. I am there to answer any questions they have, manage insurance billing inquiries and facilitate initial consultations.
Administrative Professionals Ensure A Strong Foundation
While therapists engage deeply with their clients, the support staff play an equally vital role in ensuring that the foundation is strong. Every smile at the front desk, every organized file, every encouraging word contributes to a space where healing can happen.
I want to express my gratitude for the opportunity to work alongside such dedicated individuals at Balance Psychological Services. The work they are doing is so important, meaningful and impactful. Together, we create an environment where hope flourishes and change is possible.
As I continue this journey, I carry with me the stories, the struggles, and the triumphs of those we serve, all while standing proudly as an integral part of the team. And what a beautiful team this is.
Warmly,
Jaimie
Administrator | Balance Psychological Services
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About Balance Psychological Services
Balance Psychological Services is a psychological private practice aimed toward healing, growth, and balance. Our mission is to ensure that every person who walks through our doors feels seen and accepted for exactly who they are, no matter the circumstances they are facing. With offices conveniently located in Stony Plain, Edmonton, and Beaumont, we are here and ready to help you find your balance. Book an appointment today.
Disclaimer
Information provided through Balance Psychological Services' blog posts is meant for educational purposes only. This is NOT medical or mental health advice. If you are seeking mental health advice, please contact us directly at (587) 985-3132.
